Welcome to Global Link Logistic & Cargo Pvt. Ltd. These Terms & Conditions explain the rules for using our website and services. By accessing our website, requesting a quote, booking a shipment, or using any of our logistics and cargo services, you agree to follow these terms.
Please read these terms carefully before using our services.
Use of Our Website
The content available on this website is for general information about our logistics, cargo, freight forwarding, customs brokerage, warehousing, international express, and related services.
You agree to use this website only for lawful purposes. You must not misuse the website, submit false information, attempt to damage the website, or use it in any way that may affect its performance, security, or availability.
Our Services
Global Link Logistic & Cargo Pvt. Ltd. provides logistics and cargo solutions including air freight, ocean freight, international express, international cargo, customs brokerage, warehousing, and personal baggage services.
Service availability, delivery timelines, pricing, and shipment handling may vary depending on destination, cargo type, documentation, customs process, carrier availability, government rules, weather conditions, and other operational factors.
Quotations and Pricing
Any quotation shared by Global Link Logistic & Cargo Pvt. Ltd. is based on the shipment details provided by the customer. Final charges may change if there is a difference in actual weight, volumetric weight, cargo type, dimensions, destination, customs duty, taxes, documentation charges, carrier fees, or any additional service requirement.
A quotation does not confirm shipment booking unless accepted and processed by our team.
Customer Responsibility
The customer is responsible for providing correct and complete information related to the shipment. This includes sender details, receiver details, item description, value of goods, weight, dimensions, destination address, invoice, packing list, customs documents, and any other information required for shipment processing.
If the customer provides wrong, incomplete, or misleading information, Global Link Logistic & Cargo Pvt. Ltd. will not be responsible for delays, penalties, rejection, customs issues, return charges, seizure, loss, or any extra cost caused by such information.
Packing and Labelling
Customers must ensure that goods are properly packed, sealed, labelled, and suitable for transportation. Fragile, liquid, electronic, medicine, food items, or sensitive goods must be packed according to the required safety standards.
If packaging is not suitable for transport, Global Link Logistic & Cargo Pvt. Ltd. may refuse the shipment or request repacking. We are not responsible for damage caused due to poor or unsafe packing by the customer.
Restricted and Prohibited Items
Customers must not send items that are illegal, unsafe, restricted, banned, or not allowed by the origin country, destination country, airline, shipping line, courier company, customs department, or any government authority.
Restricted items may include but are not limited to dangerous goods, explosive materials, weapons, drugs, illegal substances, counterfeit goods, cash, precious metals, live animals, restricted medicines, flammable items, and any other item not allowed under applicable laws.
Global Link Logistic & Cargo Pvt. Ltd. reserves the right to refuse, hold, return, or report any shipment that appears restricted, unsafe, or unlawful.
Customs Clearance and Documentation
For international shipments, customs clearance depends on the rules and requirements of the origin and destination countries. Customers must provide accurate documents and pay applicable duties, taxes, penalties, storage charges, examination fees, or any other government or customs-related charges.
Global Link Logistic & Cargo Pvt. Ltd. may assist with customs brokerage and documentation, but final approval, clearance, inspection, or release of goods is controlled by the concerned authorities.
We are not responsible for delays, extra charges, seizure, rejection, or return caused by customs rules, missing documents, incorrect declaration, restricted goods, or government action.
Delivery Timeline
We make every reasonable effort to deliver shipments safely and on time. However, delivery timelines are estimated and not guaranteed unless specifically confirmed in writing.
Delays may happen due to customs checks, airline or shipping line delays, incorrect address, receiver unavailability, weather, strikes, holidays, documentation issues, force majeure events, or other reasons beyond our control.
Shipment Tracking
Tracking updates are provided for customer convenience. Tracking status may depend on carrier systems, customs movement, warehouse processing, and delivery partner updates. There may be a delay in online tracking updates in some cases.
Payment Terms
Customers are required to pay applicable charges as agreed before or during shipment processing. Charges may include freight charges, pickup charges, delivery charges, customs clearance charges, duties, taxes, warehousing charges, documentation fees, and other service-related costs.
Global Link Logistic & Cargo Pvt. Ltd. may hold, delay, or stop shipment processing if payment is pending.
Loss, Damage, and Insurance
Global Link Logistic & Cargo Pvt. Ltd. takes reasonable care while handling shipments. However, cargo movement involves third-party carriers, customs authorities, transport teams, and other service providers.
Customers are encouraged to request shipment insurance for valuable, fragile, or sensitive goods. If insurance is not taken, any claim for loss or damage may be limited as per applicable carrier rules, logistics standards, and service terms.
Any claim for loss, shortage, or damage must be reported to us in writing as soon as possible with proper documents, shipment details, photos, invoice, and proof of damage or loss.
Undelivered or Returned Shipments
If a shipment cannot be delivered due to incorrect address, receiver refusal, customs rejection, non-payment of duties, prohibited goods, or any other reason beyond our control, the customer will be responsible for return charges, storage charges, customs charges, re-delivery charges, or disposal costs where applicable.
Third-Party Service Providers
To complete shipments, Global Link Logistic & Cargo Pvt. Ltd. may work with airlines, ocean carriers, courier companies, customs agents, transport providers, warehouse partners, and other logistics service providers.
We are not responsible for delays, restrictions, operational issues, or service failures caused by third-party carriers or authorities beyond our direct control.
Limitation of Liability
Global Link Logistic & Cargo Pvt. Ltd. will not be liable for indirect, special, accidental, or consequential losses, including loss of profit, business loss, delay-related loss, data loss, or other financial loss arising from website use, shipment delay, customs issue, or service interruption.
Our liability, if any, will be limited to the extent permitted by applicable law and relevant carrier/service terms.
Website Content Accuracy
We try to keep all website information correct and updated. However, service details, destinations, rates, delivery timelines, and policies may change without prior notice.
Global Link Logistic & Cargo Pvt. Ltd. does not guarantee that all website content will always be complete, error-free, or current.
Intellectual Property
All website content, text, images, layout, logo, graphics, and service information belong to Global Link Logistic & Cargo Pvt. Ltd. or its respective owners. Users are not allowed to copy, reuse, publish, or distribute website content without written permission.
Privacy
Use of our website and services is also governed by our Privacy Policy. By using our services, you agree to the collection and use of information as described in our Privacy Policy.
Changes to Terms
Global Link Logistic & Cargo Pvt. Ltd. may update these Terms & Conditions at any time. Updated terms will be posted on this page. Continued use of our website or services means you accept the updated terms
Governing Law
These Terms & Conditions shall be governed by the applicable laws of Nepal. Any dispute related to our website or services shall be handled under the jurisdiction of the concerned courts or authorities in Nepal.
Contact Us
For questions related to these Terms & Conditions, you may contact us:
Global Link Logistic & Cargo Pvt. Ltd.
Kathmandu Business Park, Buddha Bari, Teku, Kathmandu 44614
Email: globallinkworldwidenepal@gmail.com
Phone: +977 971-2028139
